If the backing of the stock is of a greater width or height than the items, then measure the size of the backing (ie. If you skipped creating a new simple document, then you can use the following steps to check your page setup. We recommend measuring your stock with a ruler as opposed to using the dimensions listed on the labeling package. Change any settings in the problematic document to match the settings in the new simple document. Open the new simple document you created in the previous step and the problematic document, and then compare the Page Setup settings. Verify your page setup settings match your stock. If the print queue will not clear the status, or immediately errors, then you may need to double check all the setting of your printer driver, and potentially reinstall the printer.Wait for the computer to finish launching Windows, and then turn on the printer and check the status of the print queue. Turn off the printer, and then restart the computer.Wait for the Print Spooler to restart, and then turn on your printer and check the print queue status. You may need admin privileges to access and control the Print Spooler. Turn off the printer, and restart the Print Spooler located in Windows Services.Right click the errored print job and select Cancel.If there is a print job in the print queue that is errored, you will need to clear it.(you may need admin privileges to control this setting). If the status says Paused, then uncheck Pause from the File menu.Select See Whats Printing from the printer context menu (right-click the printer).
Your print queue may be preventing print jobs from being sent to the printer.
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